When Bots Replace People: Why Your AI Strategy Needs More Humanity

Companies have created what can only be called *AI fatigue;* the collective exhaustion customers feel when a supposedly “smart” system can’t solve a simple problem or, worse, won't let them reach an actual person. Companies still focused on traditional service metrics like call handle time or resolution rate often miss the story hiding in their AI data. When profit margins become the only benchmark, empathy gets treated like excess overhead.