The Velocity–Comprehension Gap: Why AI Products Lose Users Even as They Improve

AI teams ship faster than users can update their mental models. That mismatch, the Velocity–Comprehension Gap, causes behavioral drift, UX desync, and Meaning Debt. Your product improves. Your users feel lost. Trust drops. Adoption stalls.The fix is simple: Slow the surface. Normalize the change. Communicate in mental models, not patch notes. Velocity isn’t the enemy. Confusion is.