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9 hours ago
Inside a Huge Contact Center Migration: The Breakpoints No Dashboard Warned Me A...
Cloud migrations break in places that dashboards do not measure. AI exposes every inconsistency your architecture has accumulated...
2 days ago
The New “Front Door” of Care: What Support Agents Know About Members That Clini...
Transcom: First signs of member confusion don't appear during clinical visits. They surface earlier, in support conversations that...
Aug 07, 2025
It's 2025. Why Does UX Still Suck?
It feels like we’re still repeating mistakes from the early days of the web, despite decades of research and best practices, while...
